About Us
History
Autocom is a privately held Michigan company operating in Metro-Detroit since 1985.
We have successfully made over 5 million customer contacts for new retail automotive dealers over the past 30+ years. We operate out of our 6,000 square foot call center located in Shelby Township Michigan.
Autocom is an approved vendor to AutoNation, Hendrick Automotive Group, and Dick Smith Automotive Group along with many independent new car dealers across the US.
How we improve CSI
- Persuade more of your happy customers to answer the survey
- Condition those customers to give you the top box response you need
- Let you know about unhappy customers giving you the opportunity to fix the problem before they receive the survey
CSI is what we do
- We work exclusively for new car dealers and CSI customer follow up calls is ALL we do
- We tell you where to direct long term process improvement efforts with monthly reporting by tracking 13 key areas
- Our contact rate is nearly 70% and we'll reach many of your customers the day after the RO is closed or we'll adjust to your dealership needs