No. You may cancel at any time, we just need a 45 day notice!
Yes, there is a one-time initial programming and set-up charge of $350.
In most cases, one of our primary data extraction vendors (CDK Global or Dealer Vault) will automatically extract closed ROs from your DMS daily. Your customer information is encrypted and transmitted securely.
Once we receive your customer history our software applies filters based on make, model year, mileage, and CWI OP codes to create a selection profile specific to your needs. Want us to call any warranty RO that’s less than eight model years old with less than 75,000 miles along with a random sample of customer pay ROs over $100? No problem.
When we call depends on your individual CSI needs. If we call immediately after the service event took place, we have a greater chance to resolve any conflicts customers may have. If we call closer to when the customer receives the survey, we have greater chance to ensure the survey is completed properly.
That depends on your CSI program and specific needs, but typically 3-4 attempts over a 5 day period.
Under certain circumstances, yes. However, we do not consider a message to be a successful contact and you will not be charged for one!
No. We can buy a dedicated telephone number exclusively for your dealership in your local area code and display your dealership name in the Caller ID for $40/month.
Absolutely not. We don’t even use auto dialers. Every call we make is dialed by a living, breathing human.
Never. All calls are made from our Call Center in southeastern Michigan by trained representatives. (English is their first language).
You will receive a monthly summary analysis of how many customers we attempted, how many we reached, and our contact rate along with statistics on the nature and percentage of complaints. Statistics are provided for the current month along with a three and twelve month history so you can easily identify trends.
Upon request we will provide referrals, but will not share specific dealer information without their permission.
We only charge for successful customer contacts and rate per call depends on monthly volume, which in turn depends on your RO count and your manufacturer’s CSI criteria.
But to give you an idea, if you generate 600 repair orders a month that are eligible for a CSI Survey, your total monthly cost would be around $980 per month.
At 1500 CSI eligible ROs a month, cost would be around $1750 per month.
In any case, we will provide a good faith estimate of monthly recurring charges before we begin, so you’ll know what to expect.
We also offer discounts to eligible dealer groups!